FAQs – Beverly Cakes

Ordering & Customization

Question	Answer
How far in advance should I place a custom cake order?	We recommend ordering at least 1 week in advance for custom cakes, especially for complex designs or large events. We can sometimes accommodate last-minute orders (less than 1 week), but a rush fee may apply, and availability is not guaranteed.
Do you require a deposit for custom orders?	Yes, for all custom orders over AED 500], we require a 50% non-refundable deposit to secure your date and begin the design process. The remaining balance is due 7 days before pickup/delivery.
What information do you need for a custom quote?	To get an accurate quote, please provide the desired serving size (or guest count), the event date, any theme or design inspiration (photos are helpful!), and your preferred flavor/filling combination.
Can I make changes to my order after I’ve placed it?	Changes to size, flavor, or design must be requested at least 7 days prior to your event date. Changes are subject to approval and may incur additional charges. Please refer to our Terms and Conditions for more details.

Question	Answer
Do you offer options for dietary restrictions?	Yes, we offer Gluten-Free, Dairy-Free, and Vegan options for many of our products. Please specify your requirement clearly when placing your order, as not all products can be customized.
Are your baked goods suitable for people with nut allergies?	WARNING: While we can make certain items without nuts, Beverly Cakes is NOT a nut-free facility. We handle common allergens, including tree nuts, peanuts, wheat, dairy, and eggs, in our kitchen. We cannot guarantee against cross-contamination.
Do you use certified halal ingredients?	Yes, all ingredients used in our bakery, including flavorings and extracts, are 100% Halal certified.

Question	Answer
What is your policy on refunds or exchanges?	Due to the perishable and custom nature of our products, we generally do not offer refunds or exchanges once an order has been accepted. If you find an issue with the quality or design, you must notify us immediately upon receipt. Please see our detailed Refund and Exchange Policy for more information.